FAQ’s – Frequently Asked Questions

We proudly service the wider Auckland region from Silverdale to Waiuku and will travel out of the region where practicable. If you’re unsure whether we cover your location, just give us a call.

Absolutely. All of our electricians hold current New Zealand Electrical Practicing Licences. Our apprentices hold current Electrical Training Licences, and all undertake regular training to stay up to date with safety standards and regulations. All our team members hold a current Site Safe membership, and are police vetted for your peace of mind.

We handle all aspects of domestic, commercial, and light industrial electrical work – including installations, repairs, lighting, switchboard upgrades, rewiring, EV chargers, and fault finding.

Where practicable, and with relevant information provided digitally, we are usually able to provide a free, no-obligation quote.

For larger or more complex projects, we may arrange a site visit to give you an accurate estimate, and our site visit cost will be built into the estimate we provide.

We aim to respond as quickly as possible. For emergency jobs, we’ll do our best to get someone out the same day. For standard bookings, we can usually schedule you within a few days in our next available slot.

Yes, we offer 24/7 emergency electrical services. If your power is out, you smell burning, or have another urgent issue, call us immediately.

Not always. For smaller jobs or when access is arranged, we can complete the work without you being present – but we’ll always communicate before and after the job.

We offer both. For smaller jobs, we charge an hourly rate plus materials & mileage costs. For larger projects, we’ll provide you with an estimate so you have an idea of what the job is expected to cost.

Not currently. We charge a minimum fee of 1 hour labour, and then in 15 minutes increments for the duration of the job. Materials & mileage are in addition.

After hours emergency callouts attract a minimum fee of 2 hours labour based on our after hours rates. Materials & mileage are in addition.

We accept bank transfer, or credit card payments via Stripe. Payment is due within 7 days of invoice date unless otherwise arranged prior to commencement of the job. For larger jobs, we request a 50% deposit prior to works commencing.

Yes, all our workmanship is guaranteed for 12 months, and we use only high-quality materials sourced through reputable NZ suppliers that meet NZ electrical standards.

Where the manufacturer provides a product warranty we honour this warranty in respect of materials, however our labour costs will be chargeable in the event of a product failure outside of our workmanship warranty.

You will receive either an Electrical Certificate of Compliance or an Electrical Safety Certificate (ESC), whichever applies to the work being carried out.

Always. Our electricians are trained to spot potential hazards and will let you know if we find anything that needs attention. Where we find anything that is an immediate risk to people or property, we are obligated to isolate & make safe (de-energize) the property/installation immediately under the Electrical Safety Regulations Act 2010. Once this is de-energised, we can discuss next steps for repair or replacement.

Yes we can, we work with independent and reputable electrical inspectors and can arrange them to attend where necessary and provide relevant documentation.

We use independent inspectors so our work is independently assessed as safe and compliant so you can rest assured the correct processes have been undertaken.

Definitely! We can recommend and install energy-saving LED lighting, timers, and other solutions to help reduce your power bill.

Try unplugging all appliances on that circuit and resetting it. If it trips again, call us –  this could indicate a faulty hard wired appliance, wiring issue, or overloaded circuit.

Firstly, check your hot water switch and make sure this is in the on position and hasn’t accidentally been knocked to an off position.

If this is not the issue, we recommend calling Vector in the first instance and asking them if there are any outages in your area, and ask them to check the hot water pilot (West/North Shore/Rodney have an older system which is being upgraded to a newer ripple relay control currently).

If Vector find no issues, give us a call as it could be a faulty thermostat or element which we can replace.

You may need a plumber in the following instances;

• The cylinder pipe is hot but the water at the tap is cold
• The floor is wet under the cylinder
• You can hear a rushing water or hissing sound coming from your cylinder

Not in the immediate instance. This is what is known as a brown out and will be rectified by your lines company.

We do recommend turning off and unplugging (where possible) all appliances at the wall whilst this is happening to avoid any issues.

Alternatively turn off the main switch at the switchboard to isolate power to the entire property until this issue has been rectified.